FAQ's

We prioritise quality, transparency, and a smooth customer experience. Below are answers to some of our most common questions.

 

Shipping & Delivery

How long does shipping take?
Orders are processed within 1-3 business days once payment is confirmed.
Express shipping within Australia typically arrives within 1-3 business days. Standard shipping may take 5-10 business days depending on location and demand periods.

 

Do you ship internationally?
At this stage, we only ship within Australia to ensure fast and reliable delivery.

 

Is packaging discreet?
Yes - all orders are shipped in plain, unbranded packaging for complete privacy.

 

Products & Quality

Are your peptides tested?
We source our products from trusted suppliers who maintain strict quality control standards. Each batch is handled with consistency and care to ensure reliability for research purposes.

 

Certificate of Analysis (COA)
COAs may be provided by the manufacturer or upstream laboratory and are for reference only. Independent verification is not conducted unless explicitly stated.

 

Payments

What payment methods do you accept?
We currently accept bank transfer only. Payment instructions are provided at checkout.

 

Storage Guidelines

How should I store my peptides?

Before reconstitution:
Store in a cool, dry place. For long-term storage, refrigeration (2–8°C) or freezing (–20°C) is recommended.

 

After reconstitution:
Keep refrigerated (2–8°C) and use within the recommended timeframe.

Proper handling and storage are essential to maintain stability for research use.

 

Orders & Support

Need help before ordering?

Our team is available via email, contact form, or social media. We aim to respond as quickly as possible.

 

Returns & Policy

Do you offer returns or refunds?
Due to the nature of research products, we do not accept returns.

Refunds or reships are not available in the following cases:

  • Change of mind
  • Damage occurring after delivery
  • Claims of ineffectiveness without verified supporting documentation

If your order arrives damaged or incorrect, please contact us immediately so we can assist.

 

 

Certificate of Analysis Notice

Certificates of Analysis displayed on this page are sourced from the manufacturer or affiliated laboratories and are provided for reference purposes only. Oz Peptides Co has not independently conducted or verified these tests unless explicitly stated. All documentation reflects batch-specific data supplied by the original manufacturer.

All products are strictly intended for laboratory research and analytical use only and are not for human consumption.